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Customer Service Worker Reveals They Can See What People Are Typing As They Type It—And Oh Dear

TikTok screenshots of @everybodyonstage
@everybodyonstage/TikTok

Customer service worker and TikToker @everybodyonstage left viewers stunned after revealing that people who work in virtual customer service can see what customers are typing as they're writing their messages—even the things people end up deleting before sending.

AB Keith
By AB KeithApr 13, 2024
AB Keith
AB Keith is an educator turned roadtripper who is currently teaching virtually while touring the USA. Her dream is to visit all the national parks and create a series of nonfiction children's books about NP adventures through the eyes of her dog, Backpack Benny.
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A creator on TikTok who shared he refrains from "blowing people's f**king minds" at work every day actually blew ours with the information he disclosed in the process.

Virtual customer service worker Greg Carruthers (@everybodyonstage) left viewers with their jaws on the floor when he revealed he can see what people are typing in their chat before they hit send.

Wait, what?!

Let's be honest. Ten times out of ten, we reach out to customer service when there's a problem...when we're frustrated...when we have no control over the situation.

Read: When we're angry and have yet to get a firm grasp on our emotions.

On such occasions, we may insert an expletive or two to drive a point home but in the brief moment before hitting "send," we think better of it.

Well, guess what. It doesn't matter.

Carruthers claims the person on the other end of the chat already saw your excessively rough draft.

He explained:

"I just started a new customer service job, and I'm, like, on chats all day long."
“And when people type in the chat, I can see what they’re writing."
“Sometimes they’re like, ‘f**k you,’ and I can see it’s coming."

He noted the reason behind this feature is so that the representative assisting the customer can be ready with a response, but the TikToker says that just once he would love to reply before the message is sent, you know, just to "blow someone’s f**king mind."

"So when they ask us a question, I see what they're gonna ask me, so I'm like forming a response as they type it."

He then asked, "What if I just..." and pretended to hit the "send" button.

“It takes all my strength every single day not to…blow someone’s f**king mind, make them think I’m a medium or something."
“Like, they’re asking a question to the ether, and I’ve answered it before they’ve even asked it."
"Now that’s customer service, baby. That’s what I’m talking about.”

You can watch below.

WARNING: NSFW language

@everybodyonstage

#customerservice

Needless to say, viewers of the TikTok did have their minds blown with this piece of information.

@everybodyonstage/TikTok

@everybodyonstage/TikTok

@everybodyonstage/TikTok

@everybodyonstage/TikTok

@everybodyonstage/TikTok

@everybodyonstage/TikTok

@everybodyonstage/TikTok

@everybodyonstage/TikTok

A few even encouraged the TikToker to go ahead and prematurely press the button.

@everybodyonstage/TikTok

@everybodyonstage/TikTok

@everybodyonstage/TikTok

We definitely learned something new about online customer service today.

We see extra-polite chats in our near future!

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