Woman Livid After Spectrum Rep Refuses To Cancel Her Service And Tells Her To 'Take A Deep Breath' Instead

We all know that customer service can be incredibly frustrating, to the point that we might not sign up for a service in the first place if we think it would later be too much of a headache to cancel.

TikToker @babybeanmom2 recently went through a phone conversation with Spectrum that will remind us of all the reasons we don't like talking to customer representatives.

The TikToker had already done her research and signed up with another company, so when she called Spectrum there was really no need to have a discussion—she had already made up her mind.

But the female representative refused to take a hint.

During their conversation, the woman suggested that the TikToker was trying to cancel because she couldn't afford to pay her bill.

As she became increasingly frustrated, the representative told her to "regulate her nervous system" and even to "take a deep breath" as she continued to refuse to cancel her service.

The TikToker decided to be rude, thinking that might be the only way the representative would listen, and the representative instead instructed her to "treat her like someone [she] loved and cared about" instead of having a tone.

You can watch the video here:

Some sided with the TikToker, calling the customer representative "unprofessional and unacceptable."

@babybeanmom2/TikTok

@babybeanmom2/TikTok

@babybeanmom2/TikTok

@babybeanmom2/TikTok

@babybeanmom2/TikTok

Others agreed and shared their own experiences with customer service.

@babybeanmom2/TikTok

@babybeanmom2/TikTok

@babybeanmom2/TikTok

@babybeanmom2/TikTok

@babybeanmom2/TikTok

In a follow-up video, the TikTok explained that while the customer representative had been inappropriate with her, it was actually the representative who hung up on the TikToker and not the other way around, which forced her to call back and start the process over again.

The second time she called, she spoke to a male representative, who was "just as bad" and "condescending," but he was eventually willing to listen to her, cancel her subscription, and close her account.

You can watch the second video here:

In a third and final video, the TikToker emphasized how "unhinged" the experience was.

From insinuating that she was canceling because she couldn't afford the bill, to coaching her on her breathing and relaxation methods, to even demanding that she treat the representative like "someone she loved," there was no shortage of weird examples from the TikToker's pair of phone calls.

You can watch the third video here:

Though it was unfortunate that the TikToker had gone through this, she has since learned that if someone wants to cancel with Spectrum, the best option is to call their billing department directly and ask them to close the account, rather than going through a representative, because they don't have to follow the same rules to retain customers.

The TikToker could have used this tip sooner, but if she ever needs to cancel anything else, this might be the way to go.