A woman on TikTok has gone viral after revealing Delta made a bit of a mistake when reimbursing her for damaged luggage.
TikToker Giséle Rochefort was absolutely floored when the airline sent her 13 replacement suitcases, and she took to the social media platform to share their blunder.
The video—which has been viewed nearly 4 million times—began with an image of Rochefort's suitcase with a damaged corner and missing a wheel.
The text on the screen read:
"Delta destroyed my suitcase. I filed a claim, they agreed to replace it."
The next image shows 10 large boxes stacked in a corner.
"I got a notification that I had received some packages."
Rochefort shared even more photos of boxes in her truck.
The last part of the videos reveals the contents of the boxes: all new pieces of luggage.
"13 Ricardo Beverly Hills bags later…I think they made a mistake."
The TikToker captioned the video:
"Thanks Delta!"
You can watch below.
Viewers of the viral video were stunned, as well.
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And many suggested the TikToker just keep the extra bags as backup.
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Several expressed how they had quite the opposite experience with their damaged property.
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It's great to see Delta come through for the TikToker...and then some (even if it was an accident)!
Hopefully a few of the millions of viewers out there learned they can file a claim for damaged luggage. I mean, they may not end up with 13 suitcases, but at least they can get a replacement!
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@whitneyhouston/Instagram
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