We all know that setting an appointment should be a fairly easy to-do list item, but this task has become increasingly difficult and annoying for a variety of reasons.
One such reason, as TikToker @raeren3617 recently pointed out, is the front desk staff simply not listening to patients—and patients are learning to push back.
TikToker @raeren3617 has thyroid cancer and has to undergo a variety of treatments, and when a receptionist from her eye doctor's office called to schedule her next annual appointment, she had to decline because the appointment would take place during the same week when she'd be undergoing radiation treatment and had to totally "isolate" herself from germs.
Instead of listening to her and either offering an appointment at a later date or offering to call back another time, the receptionist continued to push the TikToker to make an appointment, even going so far as to suggest that there would be "problems" for her at the practice if she didn't schedule an exam within one week of her appointment the year before.
The TikToker continued to refuse to commit, simply because every appointment offered was during the week that she needed to isolate.
When the receptionist continued to press the issue, the TikToker told her that the conversation was over and that she could remove her information from the system, as the practice had lost a patient over this conversation.
You can watch the video here:
Some TikTokers reassured the woman that she could have ended the conversation much sooner.
@raeren3617/TikTok
@raeren3617/TikTok
@raeren3617/TikTok
@raeren3617/TikTok
@raeren3617/TikTok
Others confided that they'd had to fire a doctor because of their front desk staff, too.
@raeren3617/TikTok
@raeren3617/TikTok
@raeren3617/TikTok
@raeren3617/TikTok
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There's a reason why departments put so much pressure on who they will hire as the "face" of their department, and this is true across the board, from big corporations to the smallest doctor's offices.
Customers and patients have to feel comfortable where they will spend their money, do business, and also receive care—and if they do not feel secure with the front staff, which is their first impression of the place, there's no reason to think that the experience will get any better.
@aubrey_huff/X
@aubrey_huff
reply to San Francisco Chronicle/Facebook by Aubrey Huff
@MikeNellis/X
