A retail worker has gone viral after standing up to a rude customer she was secretly filming.
A TikToker named Nic, who goes by @nicki20xx on the platform, filmed the clip after several interactions with the rude customer, who is a regular at the Petco at which she works and hassles her and her coworkers every time.
Nic's fellow TikTokers applauded her for standing up for herself and her colleagues. See the video below.
this gives me anxiety every time i watch it ugh #karen #karensgoingwild #MyPlayoffPicks #fyp #fy #fypシ #retail
As Nic's onscreen text revealed, conflicts with this particular customer are a weekly occurrence, despite their efforts to be helpful. She wrote:
“Whenever this customer comes in she gaslights my coworkers and I and is super disrespectful. We are always so helpful and nice but I am done with her treating my coworkers like trash.”
The customer can be heard complaining in the background of Nic's video, to which Nic responds by saying she's informed her various managers about the problem.
In response, the customer shushes Nic--and that was the last straw for her. Nic calmly put the customer in place.
“We are so nice to you every time you come in and you disrespect us. I am not going to listen to you shush me. You can listen to us.”
In a follow-up TikTok, Nic revealed that the woman comes in every single Friday looking for the same discontinued cat food, and complains that it's not on the shelf every week.
Reply to @kathleena.niemer heres a lil context. thanks for all the support guys 🥺❤️
And despite she and her coworkers going above and beyond to try to rectify the situation--notifying management, suggesting replacements and even referring the woman to two other pet stores--she hassles them every week.
Understandably, Nic and her coworkers' patience with the woman has grown thin. Her original video closes with a simple lesson: As the woman complains once more as she goes out the door, Nic wishes her a happy holiday, then calls after her:
"It's not hard to be nice."
Then in a moment relatable to anyone who's ever worked in customer service, Nic scolds the woman once she's out of earshot:
"I'm tired of it. Every time she comes in here she treats us like sh*t!"
Others on TikTok applauded Nic, especially those with customer service experience themselves.
Let's all try to make treating customer service people with respect one of our New Year's resolutions.