On a flight from Barcelona to London, things turned ugly when a man decided it was okay to abuse an elderly woman by threatening and bullying her with racist hate speech.

This incident took place on Irish owned Ryanair Airlines, and was captured by a nearby passenger. Another passenger stepped in telling the abusive man to stop, but it doesn't appear the man was punished in any way for his behavior by the crew. In fact, the woman was moved, allowing the bully to remain in his seat.

In the video, the man can be heard yelling at Delsie Gayle:

"Don't speak to me in a foreign language, you stupid ugly cow."

He also calls her "an ugly black bastard."

The verbal attack seems to have started after Gayle didn't move fast enough to please the man when he was trying to get in his seat. She has arthritis and at times, it is difficult to move quickly.

The man then says:

"I don't care whether she's fucking disabled or not – if I tell her to get out she gets out."

An investigation has been opened. Essex police have identified the man and turned over that information to the Spanish authorities.

Gayle;s daughter, Carol, doesn't understand why the airline didn't remove the man from the plane.

She tells The Guardian:

"He should have been moved or taken off the plane and nothing was done … Nobody has apologized. We've not had nothing. We just want an open apology from Ryanair."

In an interview with ITV News, the recently widowed Gayle says:

"He pays his fare, I pay mine. So why did he abuse me for that? Because of the color of my skin … If I had done that to him, I'm sure they would have called the police."

People are shocked the airline hasn't reached out.

The airline did put out this tweet.

One Twitter user even did all the hard work for them.

We'll just be here waiting on that apology.

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H/T: Guardian, BBC