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Woman Gets Way More Than She Bargained For After Airline Reimburses Her For Breaking Suitcase

TikTok screenshots from Giséle Rochefort
@gisele_rochefort/TikTok

TikToker Giséle Rochefort was stunned to discover new suitcase upon new suitcase being delivered to her home in a bizarre blunder.

AB Keith
By AB KeithJan 27, 2024
AB Keith
AB Keith is an educator turned roadtripper who is currently teaching virtually while touring the USA. Her dream is to visit all the national parks and create a series of nonfiction children's books about NP adventures through the eyes of her dog, Backpack Benny.
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A woman on TikTok has gone viral after revealing Delta made a bit of a mistake when reimbursing her for damaged luggage.

TikToker Giséle Rochefort was absolutely floored when the airline sent her 13 replacement suitcases, and she took to the social media platform to share their blunder.

The video—which has been viewed nearly 4 million times—began with an image of Rochefort's suitcase with a damaged corner and missing a wheel.

The text on the screen read:

"Delta destroyed my suitcase. I filed a claim, they agreed to replace it."

The next image shows 10 large boxes stacked in a corner.

"I got a notification that I had received some packages."

Rochefort shared even more photos of boxes in her truck.

The last part of the videos reveals the contents of the boxes: all new pieces of luggage.

"13 Ricardo Beverly Hills bags later…I think they made a mistake."

The TikToker captioned the video:

"Thanks Delta!"

You can watch below.

@gisele_rochefort

Thanks Delta! #delta #deltaairlines #interiordesign #ricardobeverlyhills #travel #fypシ

Viewers of the viral video were stunned, as well.

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

And many suggested the TikToker just keep the extra bags as backup.

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

Several expressed how they had quite the opposite experience with their damaged property.

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

@gisele_rochefort/TikTok

It's great to see Delta come through for the TikToker...and then some (even if it was an accident)!

Hopefully a few of the millions of viewers out there learned they can file a claim for damaged luggage. I mean, they may not end up with 13 suitcases, but at least they can get a replacement!

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