Skip to content
Search AI Powered

Latest Stories

Disabled Host Balks After Airbnb Demands She Refund Guests Who Didn't Like Her Accessible Doorbell

Disabled Host Balks After Airbnb Demands She Refund Guests Who Didn't Like Her Accessible Doorbell
@thisworldcanbeaccessible/TikTok

It's an unfortunate truth that some people continue to not be supportive of the disabled community.

But some are so anti-disabled people, or ableist, they will literally demand a refund for being "exposed" to a disabled person.


Jade—@thisworldcanbeaccessible on TikTok—shared her experience with two allegedly ableist people when she opened up her home as an Airbnb location to them.

Jade has shared an upwards of 60 videos on TikTok, describing the incident involving the ableist couple.

The video for which TikTok really started to take notice was one simply featuring Jade's doorbell.

In a voiceover, Jade explained:

"So I've contacted Airbnb Help, and they aren't getting back to me, so I've just decided I'm going to upload on here and hoping with the help of social media, I'll finally get somebody from Airbnb Help to contact me about this awful, discriminatory situation."

You can see Jade's first video here:

@thisworldcanbeaccessible

Visit TikTok to discover videos!

As it turned out, the incident began with Jade's accessible doorbell, which looked like any other doorbell, except it rang and lit up when touched.

Allegedly, the customers Jade had staying at her residence were prejudiced against the use of accessibility tools and demanded their immediate removal or for the three men to be fully refunded for their terrible experience with the doorbell and other accessible tools in the house.

Jade captioned the video:

"Really hoping this will get Airbnb's attention and get them to call me back. The guests are demanding that I remove all disability aids from my own home and if not removed, that I leave."

"I have offered a refund if they leave but they are saying they shouldn't have to leave when they have booked and that I am wrong for not 'warning them' that I have a disability."

Jade later posted three videos that more thoroughly detailed the incident, as well as Airbnb's assistance in the moment, or their lack thereof.

The three people were presumably difficult to work with even before they arrived, as they had changed their arrival time multiple times and later did not appear at their scheduled time.

When they did arrive, however, they ended up submitting a report, because they were unwilling to touch Jade's doorbell.

One of the customers later alluded to being able to "catch" someone's disability, which presumably would explain why they would be unwilling to utilize the same doorbell as Jade.

@thisworldcanbeaccessible

Visit TikTok to discover videos!

In the second video of the detailed account, Jade described the group actually entering her home. While they repeatedly addressed her disability, Jade simply gave them a tour of the facilities she was providing as well as the room they would be staying in.

Jade was really taken aback by the experience:

"I know ableism exists, but I've never had someone be so aggressive in my home and yelling at me."

@thisworldcanbeaccessible

Visit TikTok to discover videos!

As soon as Jade left the three customers in their room, she closed herself into the back room of her home and contacted Airbnb.

While the employee assisting her seemed concerned, they suggested either refunding the customers in full and asking them to leave or leaving her own home while they were staying there to distance herself from them.

In the third video, the customers were more insistent about knowing more about her disabilities and what they could "catch" off of her in regards to her disability.

Jade contacted Airbnb, and they recommended relocating the guests if she was unwilling to leave her home for the duration of their stay, and if she would "foot the bill" of relocating them by refunding them in full.

Jade was upset by the suggestion:

"I still don't think it's right that these guests get refunded."

"The guests even made it clear that it's not the place, it's me."

@thisworldcanbeaccessible

Visit TikTok to discover videos!

TikTok was furious on Jade's behalf and hoped that she would not provide a refund.

@thisworldcanbeaccessible/TikTok

@thisworldcanbeaccessible/TikTok

@thisworldcanbeaccessible/TikTok

@thisworldcanbeaccessible/TikTok

@thisworldcanbeaccessible/TikTok

@thisworldcanbeaccessible/TikTok

@thisworldcanbeaccessible/TikTok

@thisworldcanbeaccessible/TikTok

After the guests left the next day, Jade reached out to Airbnb again and was redirected to their safety team, who did not return her calls at the time.

Jade has since discovered disabled hosts are not covered by their safety team, but only their customer service team who primarily provide refunds rather than safety solutions.

In the last update as of this writing, Jade stated Airbnb has still not responded in an appropriate manner.

@thisworldcanbeaccessible

Visit TikTok to discover videos!

Hopefully Jade is able to get a satisfactory resolution.

Demanding disabled people segregate themselves or warn the public of their existence or apologize for being disabled isn't it.

More from Trending

Pope Leo XIV; 2005 World Series
Andrea Staccioli/Insidefoto/Mondadori Portfolio via Getty Images

Someone Found A Video Of Pope Leo At The World Series In 2005—And It's Truly Wild

You've probably heard that the new pope Robert Prevost, named Pope Leo XIV, is a Chicagoan, raised primarily in the southern suburb of Dolton.

And as a Southsider (or adjacent to one, anyway), that means he's a huge fan of the Chicago White Sox.

Keep ReadingShow less
Robert F. Kennedy Jr.
Andrew Harnik/Getty Images

RFK Jr. Blasted For Taking Grandkids To Swim In Sewage-Tainted Creek For Mother's Day

Sunday was Mother’s Day in the United States, so many families gathered to pay tribute to the moms in their lives.

People marked the occasion by attending church services, going out for Sunday brunch, gathering for family dinners, and violating national park regulations to go swimming in sewage tainted waterways.

Keep ReadingShow less
Pope Leo XIV
Salvatore Laporta/KONTROLAB/LightRocket via Getty Images

Pope Leo's Brother Sparks Outrage Over Vile Posts About Nancy Pelosi And Parents Of Trans Kids

The brother of Robert Prevost, a Chicago-born Roman Catholic Augustine cleric who last week became the newly-elected Pope Leo XIV, is facing heated criticism after some of his older Facebook posts resurfaced and revealed that he'd shared a video calling Speaker Emerita Nancy Pelosi a "drunk c**nt" as well as a transphobic meme about transgender children.

For instance, in an April 23 post, Prevost claimed that former President Obama desired “the total destruction of our way of life” and aimed to turn the U.S. into a dictatorship, adding that it would be “a racist one on top of it.” He had previously pushed a conspiracy theory alleging that “OBAMA WAS A CIA ASSET, PUT IN PLACE TO DESTROY THE USA.”

Keep ReadingShow less
Donald Trump; a street in Stockholm, Sweden
Anna Moneymaker/Getty Images; Pradeep Dambarage/NurPhoto via Getty Images

Stockholm Floored After Trump Administration Sends Letter Demanding They End DEI Programs

Swedish authorities in the capital of Stockholm criticized the Trump administration for sending a "bizarre" letter ordering that the city end its diversity, equity, and inclusion (DEI) programs.

The letter marked the latest step in President Donald Trump’s broader push to dismantle federal programs focused on diversity and inclusion—part of what he pledged in his inaugural address would be a campaign to stop attempts to “socially engineer race and gender into every aspect of public and private life.”

Keep ReadingShow less
person using laptop computer and green stethoscope nearby
National Cancer Institute on Unsplash

Doctors Divulge The Medical Questions They Wish Their Friends Hadn't Asked Them

Some professions seem to inspire people to ask for advice or insight. Medicine is high—if not at the top—on that list.

Once people find out a person is a medical professional, they often ask for an impromptu diagnosis or treatment recommendations.

Keep ReadingShow less