Anyone who has flown can confirm that some airlines are better than others, but a lot of people have beef with Spirit Airlines.
After booking a flight with them, TikToker Symoné Berry discovered why.
There weren't any direct flights to visit her mother for Mother's Day except for a flight with Spirit Airlines, and not only did the TikToker regret it, but she vowed never to fly with them again.
While sitting in first class, she noticed a large cockroach walking up the wall of the cabin, but she did not alert the flight attendant at that time. When a second one that was just as big appeared, she alerted the flight attendant.
She was concerned when the flight attendant brushed the issue off and didn't seem to care, prompting her to post the videos to TikTok and to X (Twitter).
Berry vowed:
“Never again will I fly Spirit Airlines. I've flown over 500,000 miles on Delta and have never in my life seen roaches on a plane. This is crazy.”
You can watch the first video here:
@symonebeez Roaches on Spirit Airlines. Mother's Day surprise flight. #spiritairlines #travel #fyp #greenscreen #greenscreenvideo
In a follow-up video, the TikToker stated that the airline claimed to be aware of the video she'd posted, and they wanted to make it up to her.
Laughably, they offered her a $60 voucher that she could use on her next flight with Spirit Airlines, which she would never book.
Spirit Airlines wrote to her:
"We sincerely apologize for what happened on your recent trip. We care about your satisfaction and want to make this right."
"Please accept our apologies along with this voucher for future travel to any of our destinations."
"PLEASE NOTE: Your voucher credit is redeemable for trips booked by the expiration date. Further restrictions do apply."
Update I was given a $60 @SpiritAirlines credit 🤷🏽♀️ I won't be flying Spirit again one and done for me lol pic.twitter.com/pans4SEDsx
— Symoné B. Beez (@SymoneBeez) May 12, 2025
A spokesperson for the airline also claimed:
"Spirit Airlines is aware of the video, and our maintenance team thoroughly inspected the aircraft involved and addressed the issue."
"We maintain high standards of cleanliness across our fleet and want all of our guests to feel comfortable when traveling with us."
You can watch the video here:
@symonebeez Replying to @👑💅🏾 Roaches on Spirit pt 2 update. People saying I'm too rich to fly @Spirit Airlines this was my one and only time. I was trying to save time lol next time I'll fly @delta #greenscreen #symonebeez #spiritairlines #travel #storytime
X (Twitter) took particular interest in the follow-up video and thought the voucher was worse than no response at all.
LOL honestly them ignoring completely would have been better 😭
— BowTiedCyber | Evan Lutz (@BowTiedCyber) May 12, 2025
this is less than worthless considering you'll never fly w them anyway
— 🐯 badam #2 🐯 (@dontaskshanny) May 12, 2025
You can fly to newnan with this 🤣🤣
— mike t. (@Mike_Tjr) May 12, 2025
They said: pic.twitter.com/mmZclx4MpV
— Gioo.sol (@Giothatonekid) May 12, 2025
That’s one bag free lol
— Terrance Robinson (@TerranceRo52990) May 12, 2025
a $60 credit you’ll never use
— knife 🩷 (@clowngirllatte) May 12, 2025
Others agreed and felt the expenses for the flight should have been fully refunded.
Nah dude get that ticket refunded. You found a roach in your bag remember?
— xXSAMSAYSBAIXx (@Samsaysbai) May 12, 2025
They lucky you ain’t sue the hell I’d need full refund + pic.twitter.com/m7RDXtnVc3
— @___Phor (@AlteredCarb0n22) May 12, 2025
Should’ve gotten a free refund and and free flight
— Anthony (@abeck617) May 12, 2025
You need a refund! That’s ridiculous.
— II HANDS II HEAVEN 💫 (@callme_Lily) May 12, 2025
Viewers were left in disbelief not only by what she saw on the airline but by how the situation was handled and how they "compensated" her after the fact.
She made it pretty clear that she would never be flying with Spirit again. The least they could do, if they weren't willing to refund her trip, was give her something that could be used anywhere.
