It's easy to empathize with people when they complain about service fees tacked onto the pricing of a variety of products and services, especially where the custom of tipping is already expected.
For many individuals who are struggling to get by on low wages but occasionally indulge in conveniences, like buying tickets on Ticketmaster or ordering food through Doordash, hidden fees are an unwelcome surprise.
But when a tech company millionaire whined about fees after taking an Uber, social media users weren't surprised about Uber's shady charging practices.
Martín Varsavsky is a "serial" entrepreneur who founded several companies worldwide, including Urban Capital, Medicorp Sciences, and Goggo Network.
When he decided to skip riding on the train in favor of taking an Uber from Manhattan to Philadelphia, he complained about the $140 fee in “various tolls and taxes.”
He went on Twitter and grumbled:
"I just took an Uber from Manhattan to Philadelphia. In one hour and 45 minutes different governments charged me $140 in various tolls and taxes."
He posted a screenshot of his receipt as proof of his inconvenience.
@martinvars/Twitter
Some people initially gave a collective eye roll over a petty grievance that affects everyone.
\u201c@martinvars That\u2019s the cost of convenience. \n\nTake the bus next time.\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
He defended himself with a series of follow-up tweets, explaining that he wanted more privacy so he can make Zoom calls.
\u201cDidn't take the train as usual cause I had to be on zooms along the way.\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
\u201c@martinvars you can zoom in the bar car or basically anywhere on the acela. or schedule your calls before or later. stop whining.\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
\u201c@martinvars Oh, so your Uber driver had to listen to you run your mouth instead. What a fantastic guy you are, Marty.\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
However, the reactions became less antagonizing when he shared the total of his ride cost.
\u201cSince over 7 million people saw this tweet and so many are asking the ride was $273.\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
Varsakvsky also said he received a partial refund after he made a complaint about the route the Uber driver chose.
\u201cUber just refund me $70 for having driven me on an inneficient route. Thank you @Uber for recognizing the mistake.\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
Some pointed out that Uber tends to overcharge or tack on questionable surcharges, which could've been avoided had he taken a different mode of public transport.
\u201c@martinvars Buddy you have been taken for a RIDE. Staten Island hasn't been en-route between Philly and New York since the aftermath of the Battle of Monmouth in 1777. How'd you end up there?\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
\u201c@phillipgara @martinvars Most of that $140 is Uber\u2019s surcharges. Like, Holland Tunnel toll doesn\u2019t cost $20. \n\nThey\u2019re basically meant to discourage intercity travel because Uber wants cars to stay in concentrated areas, but then dudes like this show up with their bottomless expense accounts \u00af\_(\u30c4)_/\u00af\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
\u201cSo the thing about this is, Uber ripped our good friend Martin off, not "governments." Here's the story on that: https://t.co/blMJrNtk4l\u201d— Aaron W. Gordon (@Aaron W. Gordon) 1666720959
What the tech millionaire didn't realize is that Uber is known to double charge for every toll that is taken to cover for the Uber driver's trip back.
The Daily Dot did note that the $35 "Out of Town" charge was solely meant for the company and doesn't go into the pocket of the driver.
\u201c@A_W_Gordon All this UBER hype, its become a buzzword like "Xerox". I'm against Uber and its practices and never intend to use them. I dont know why you didnt take Amtrak instead.\u201d— Aaron W. Gordon (@Aaron W. Gordon) 1666720959
The media outlet also pointed out that the "NY State Black Car Fund" added to the list of surcharges exists to help pay for worker's compensation.
Uber employees are considered “independent contractors" so the company can avoid having to provide fair wages and health benefits for drivers.
Convenience comes at a cost, but not everyone can afford them, unlike Varsavsky.
\u201cIf they didn\u2019t discourage you from doing this the taxes weren\u2019t high enough\u201d— Phillies Bandwagoner Kim (@Phillies Bandwagoner Kim) 1666711138
\u201c@martinvars This is pretty funny. Our society bends over backwards to coddle the investor class in every possible way, to the detriment of every other facet of society, and you've still found a weird self-inflicted edge case to complain about.\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
\u201c@martinvars So why not hire a private driver from a chauffeur service? Surely they have competitive rates and streamlined services compared to chancing Uber's algorithm, especially if you're on a tight schedule and may have such a need often?\u201d— Martin Varsavsky \ud83c\uddfa\ud83c\udde6 (@Martin Varsavsky \ud83c\uddfa\ud83c\udde6) 1666645206
\u201cFirst of all, it's insane that this guy didn't just take Amtrak ($72 for NY Penn->Philly). But also this route is insane. He took the Holland Tunnel west, then south over the Bayonne Bridge to Staten Island, then the Goethals Bridge back into NJ?\u201d— Matthew Chapman (@Matthew Chapman) 1666663537
\u201c1) Take the train or bus.\n\n2) You can do this drive for $10.49 in tolls.\n\n3) Port Authority doesn't collect tolls entering NJ. Those $20 charges aren't tolls or taxes. That's an Uber fee.\n\n4) Your Uber went NY\u27a1\ufe0fNJ\u27a1\ufe0fNY\u27a1\ufe0fNJ, turning a $20 fee into $60.\n\nBlame entrepreneurialism. \ud83d\ude43\u201d— Max Kennerly (@Max Kennerly) 1666656174
\u201cIt warms my heart to think about how these user fees reduce congestion and are superior to distortionary taxes. \ud83e\udd70\u201d— Alan Cole (@Alan Cole) 1666655619
Perhaps a private jet would be the better option for this venture capitalist next time.