In addition to family health issues, Star revealed that a new product that was about to be announced was stolen and leaked early.
Star gave the details of the theft in the video:
"At around 1am [on March 16], one of my stock and shipping facility warehouses was broken into and more than $2.5 million of product was stolen from me."
The items stolen included products from several of his already available lines, as well as his as-yet-unreleased Magic Star Concealer.
Jeffree believes that the theft was perpetrated by a group of "professionals" who were assisted by someone who was employed at the warehouse, as the concealer was stored in an out-of-the way location.
"They came in through the roof. It was a very professional job — it was a team of people. When you watch footage of this stuff, it's so gut-wrenching to see people just take your shit and put it in a truck and steal something that I have been working on for so long."
My Concealer Line Was Stolen & Leaked ($2.5 Million of Makeup Hijacked) www.youtube.com
The FBI has been working with local law enforcement to try to track the thieves and the stolen product, but it is not a quick or easy process.
"We've tracked down some of the product, but there are still so many units floating out there. So if you guys see this packaging or C5 before the launch, just know that it is stolen. It is illegal goods and I would love to try and get more of it back."
Star also tweeted about the theft.
My new concealer line was stolen & leaked 💔 Over $2 Million in products taken... The truth: https://t.co/TSJj51f0Ku— Jeffree Star (@Jeffree Star)1554224819.0
I don’t even know where to begin right now.. The last few weeks have been so mentally exhausting but I’m so gratefu… https://t.co/KvvywqDEU8— Jeffree Star (@Jeffree Star)1554254410.0
We are slowly unraveling all the evidence and finding all the people who are in possession of my products and who t… https://t.co/HA5LuOwvIZ— Jeffree Star (@Jeffree Star)1554254725.0
But after all the bullshit that's happened, I'm SO excited for the #MagicStar concealer to finally come out soon! I… https://t.co/XIT0JdS05V— Jeffree Star (@Jeffree Star)1554255048.0
There was quite a large outpouring of support for Jeffree on Twitter.
You're #mistaken if you think this setback is going to stop @JeffreeStar from being successful, he worked HARD for… https://t.co/DlC5WOAbHB— Angelina Wallace 🌷 (@Angelina Wallace 🌷)1554257220.0
@Your_Anxino facts!— Jeffree Star (@Jeffree Star)1554257726.0
Cannot wait to LEGALLY buy the @JeffreeStar concealer and setting powder along with the blue blood collection. True… https://t.co/0rccIf59S7— Diabkoskitten (@Diabkoskitten)1554262413.0
@JeffreeStar Get em! https://t.co/sZWsyZfqhB— Stephanie Frances (@Stephanie Frances)1554259221.0
@JeffreeStar We Stan a strong queen who don’t take no shit https://t.co/kNjljnD9Hl— Meaghan (@Meaghan)1554254448.0
Some were almost as upset as Star was.
@JeffreeStar I’m 7 minutes in and I’m heartbroken. Concealer is one of my fav products and I’ve been so looking for… https://t.co/uzcH5ytJMo— maddie (@maddie)1554225270.0
@JeffreeStar I’ve been reporting tweets and Instagram posts of the leaked products for about two weeks now. I hope… https://t.co/h3XkaArZ9t— Samira Issa (@Samira Issa)1554224890.0
Star had many successful product launches and a devoted fanbase.
Hopefully that experience, and the outpouring of support of his fans, will help him to recover from this loss.