We've all experienced poor customer service, even at some of our favorite places.
Though we might think certain places are completely reliable, every now and again we might find our food taking an unexpectedly long time, or be treated less than cordially by a new employee.
In most cases, these unfortunate situations were something of a fluke and won't stop us from going back in the future.
Of course, there are more extreme cases, which see the end of our ever using or frequenting certain businesses ever again.
Redditor OpposedToBears was curious to hear cases of businesses permanently losing customers through their practices, leading them to ask:
"How did a business permanently lose you as a customer?"
Bank Robbery... Done By The Bank!
"I had been a Wells Fargo account holder for 13 years."
"I started with a joint account with my parents as a teenager and later opened my own accounts and closed the joint account."
"My brother also had a joint account with my parents that he later closed when he opened his own account."
"He didn't really use his account with them and it was sitting empty."
"Fast forward to me being in law school and broke as a joke and my brothers account overdrawn because of some fees they were hitting it with."
"Wells Fargo decided to pull money from my almost empty account to cover my brother's overdrawn account."
"The only link between my account and his that we both, at some point in our lives, had joint accounts with my parents even though they were both now closed."
"Wells Fargo was wholly uninterested in listening to any sort of reason and repeatedly stated that this was their 'policy' despite the absurdity."
"My brother reimbursed me but I closed my account and have refused to do business with Wells Fargo on any level since."- kikithemonkey
Their Service Is Ironically Anything But "Direct"...
"Directv."
"They let you buy any movie or channel package online or with a remote, but if you want to cancel something you have to call into their 1-800 number."
"After sitting on hold forever and then having to sit through a bunch of offers on other channels and packages I just cut the cord."- ClassicPatsGamesYT
Tv Guide Satellite GIF by Eternal FamilyGiphyCorrupt Car Salesmen Is a Cliché. That Just Won't Die...
"AutoTrader Online."
"Bought a car out of state and they never transported it."
"They also never handled the paperwork."
"Seller and I had to do it all ourselves."
"Weeks of phone calls with AutoTrader ending in, 'We promise', 'doing that now', 'just shipped', 'you should hear from them within X hours'."
"2 months.. nothing."
"Never again Autotrader."
"I don't believe your lies."
"Thank goodness seller was a decent human."- hyteck9
The Customer Is Always Right...
"I ordered carryout from a French restaurant in Pittsburgh early in the pandemic."
"The order was around $120."
"I gave them my PayPal debit card number."
"When I got to the restaurant, I added a bottle of water, which changed the amount I owed to, say, $127."
"So they processed the two orders, for a total of $247, which I did not realize until sometime the next week."
"It took over a month to get my first $120 returned to me."
"The owner of the shop could not have been any nastier, saying it was my fault."
"Never have I ever gone back there."- EnlargedBit371
Shocked Night Out GIF by Pudgy PenguinsGiphyMakes You Wonder How They Ever Turned A Profit...
"SiriusXM called me to get me to renew my subscription."
"Here's how the convo went:"
"Me: I haven't used it in so long I didn't even know I had a subscription."
"You can go ahead and cancel it."
"SiriusXM rep: OK, your credit card on file is expired, so for you to cancel your subscription we need your updated credit card info so we can charge you for the last month of service and the cancellation fee."
"Me: Wait, so you want me to give you my credit card info so you can charge me to cancel your service, which I just told you I'm not using?"
"SiriusXM rep: Yes, that's right."
"Me: And if I don't give you my credit card info you have no way to charge me?"
"SiriusXM rep: Yes, that's right."
"Me: LMAO no. Goodbye."- OuterRimExplorer
People Expecting To Get What They Pay For Shouldn't Come As A Surprise...
"Vivid Seats."
"I purchased a floor ticket for a concert and was sent a mezzanine (2nd floor) ticket and unfortunately didn't notice til I got to the concert."
"Obviously floor tickets were WAY more expensive than the ticket I received."
"Vividseats refused to refund me because 'the seller fulfilled my order' ."
"Apparently doesn't matter if you don't get what you pay for."
"I filed a charge back with my credit card and just found out this morning that I won."
"I won't ever be using them again, customer service was horrible."- evelocityf
Desolation Row Concert GIF by My Chemical RomanceGiphySome Might Call This Karma...
"Twenty-seven years ago there was a little Italian restaurant in Greenwich Village in New York City."
"We had a friend who was on tour with an entertainment act, and whenever he would pass through New York, we would all get together with him for dinner."
"He was coming through the city late one night."
"We couldn't start dinner with him until 10:00 PM."
"This was not good for my wife and me as she was in her first trimester and waiting that late for dinner was not good for her stomach."
"My wife and I had an early dinner in the city, saw a movie, and then met our friends at this Italian restaurant."
"We decided that since we were not hungry, we would buy all the appetizers for the whole table."
"There were about 12 of us."
"We also said we would not be ordering an entree."
"We were told that this was unacceptable and I asked to see the owner."
"The owner came over and informed us it was the policy of the restaurant that we must order an entree regardless of how many appetizers we purchased."
"I protested pointing out that I had ordered over $100 in appetizers and I could get 2 entrees for $15 each."
"This idiot would not budge."
"So I canceled the appetizer order and purchased 2 lasagnas instead."
"I then requested that the entrees be packaged for takeout as neither my wife nor I were hungry in the least."
"I was once again informed that the entree MUST be presented at the table before being boxed to take out."
"Neither we nor any of our friends ever set foot in there again."
"I had a client in the village four months later and I walked past that restaurant."
"It was boarded up."
"Good riddance."- Sprocketholer
Lisa Ling Thank You GIF by MaxGiphyYou Can See Right Through Them...
"Glass door."
"They're f*cked."
"Make you leave a review to read reviews."
"On top of that they delete reviews posted by employees."
"I just want to know if the company I'm applying for is a hellhole."
"That's it."- heavenstarcraft
When Communication Is Your Business, You'd Better Communicate...
"AT&T."
"I had the weirdest situation."
"We had to transfer our landline to their new service but still AT&T to AT&T."
"It took over 21 days to get it working and I called them every single day (no joke)."
"They would say the same stuff 'we'll reset the system'."
"I decided to cancel it then said well you need to pay for the cancelation fee."
"I'm like, but you guys lagged so long that it made me cancel."
"Did not budge at all and said well you missed the deadline."
"Cancelled - AT&T internet ,phone, cable."
"Cancelled - AT&T business internet/phone."
"Cancelled - AT&T Mobile."
"I understand I'm just a number and won't bring down their business but you ain't getting another dime."- shocktopper1
Internet Web GIF by Sam OmoGiphyNo matter our profession, we've all had an "off" day at least once in our lives, so it's always a good idea to give people the benefit of the doubt.
But when people don't treat others with respect or compassion, or frankly don't do their job, don't expect any kindness or understanding in return.
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