Commuting can be stressful, but sometimes we need help putting things in perspective. A train line has issued a plea for empathy after receiving criticism on Twitter when someone was hit by a train.
Journeys along the London North Eastern Railway (LNER) between Peterborough and Stevenage were canceled and delayed on Monday after the incident.
The rail line shared anonymized screengrabs of the messages they received after announcing delays on social media and encouraged commuters to be kind when facing delays.
“Incredibly frustrated that I'm on an @LNER train to #London that's now facing a 'severe delay near St Neots due to someone being hit on the line, meaning I'm likely to miss the meeting that was the purpose of my journey," one Tweet said.
“Move the body and let's move on!"
Others joined after that.
“If it was their choice just shift them. No sympathy! The impact on other people's lives is a disgrace," someone said.
LNER took to Twitter to criticize the response.
Do we need to remind people that some poor individual has lost their life? Their suffering and that of their family… https://t.co/UIlGFUAxTt— London North Eastern Railway (@London North Eastern Railway) 1583144960.0
“Do we need to remind people that some poor individual has lost their life? Their suffering and that of their family and friends pales in comparison to your missed meeting. We'll get you to your destination, their family won't get them back. #Perspective #MentalHealthMatters," they wrote.
People on Twitter were quick to show their support.
@LNER My thoughts are with your @LNER crews having to live with another tragedy, the emergency services and not f… https://t.co/WrgBc9YD5D— James Moore (@James Moore) 1583145758.0
@LNER Thanks for your professionalism and please know that you have many supporters admiring the job you do daily u… https://t.co/51cVFiI1fU— Pete Quinn (@Pete Quinn) 1583145368.0
@LNER And that there are emergency services having to deal with an awful site, and a train driver who may be trauma… https://t.co/S8KQOvmwQ7— Suzanne Jones (@Suzanne Jones) 1583145066.0
Last week, Yorkshire Tea asked people to “try to be kind" online, after it received abuse over a picture of the Chancellor with a bag of its teabags.
“It's easier to be on the receiving end of this as a brand than as an individual," wrote the account's curator.
Many showed support for the company, and appreciated the perspective check.
@YorkshireTea holla at the #CommsHero working on the @YorkshireTea social media and managing the recent ‘storm in a… https://t.co/YQyJO9wdae— Ruqaiyah | رقيّة ياسمين (@Ruqaiyah | رقيّة ياسمين) 1582573202.0
@YorkshireTea Sorry to hear you have been at the receiving end of the twitter pile up. Well I am going to have a cu… https://t.co/M9IZwwk5VZ— Pliny🏳️🌈 (@Pliny🏳️🌈) 1582814602.0
“There's more emotional distance and I've had a team to support me when it got a bit much. But for anyone about to vent their rage online, even to a company – please remember there's a human on the other end of it, and try to be kind," Yorkshire Tea tweeted.
But for anyone about to vent their rage online, even to a company - please remember there's a human on the other en… https://t.co/pZLql23UC2— Yorkshire Tea (@Yorkshire Tea) 1582560588.0
We hope that those who were on the scene after this incident can also take care of their own mental wellbeing.