Hill became unhinged after losing patience waiting for her food in a three-hour line outside of a Red Lobster on Mother's Day.
The impatient patron wearing a green sweatshirt demanded a refund. Hill then slapped an employee in a fit of rage that was caught on camera in a viral video.
The skirmish took place at the popular seafood restaurant chain in East York, Pennsylvania. The location was closed to customers and was taking orders for curbside pickup only.
In the wild footage shot by another patron, Hill—who was not wearing a mask—demanded:
"I want my money refunded!"
When she tried forcing her way into the restaurant while yelling for her "motherf–king" money back, a female employee pushed Hill out of the restaurant and repeatedly yelled "get out!" while a male employee kept Hill at bay.
As a result, Hill reached around the male employee and slapped the glasses off of the female worker. A scuffle ensued that involved hair pulling.
You can watch the physical altercation that looked more like a lobster dance in the clip below.
Warning: this video contains foul language.
Brawl breaks out at Red Lobster after long wait times on Mother's Day | New York Post youtu.be
Another worker from inside the restaurant informed Hill that all they needed to process the refund was her name, which was when she identified herself as Kathy Hill.
After the fight was broken up, HIll could be heard in the video, screeching:
"I was assaulted and have a whole crowd to see it."
People didn't think so. Based on the footage, Hill initiated the melee when she first tried to force her way into the restaurant.
Twitter shared the receipts and called her out.
A Karen Goes Berserk at Red Lobster on Mother's Day (YORK, PA) Woman upset that she has to wait 3 hours for food f… https://t.co/IBKqe3QlNg— iGrowCannabis 🌱 (@iGrowCannabis 🌱) 1589254905.0
@ArmoredGoat Hitting a restaurant worker FIRST...and then saying you were assaulted after she grabs your hair in re… https://t.co/GLwVNQV5oz— 👁️⃤ Re’Mona 💗💚 (@👁️⃤ Re’Mona 💗💚) 1589325074.0
Now this Karen is taking names.
@ArmoredGoat https://t.co/BkJBIbnh2x— Cucucanu, Mayor of Triviacity (@Cucucanu, Mayor of Triviacity) 1589323941.0
@ArmoredGoat Red Lobster is definitely not worth going full Karen over.— It’s all BS (@It’s all BS) 1589307921.0
Mother's Day isn't what it used to be.
@cristinaldt @kuro_kamikaze @MyManMyMelo @ArmoredGoat People don’t understand that Mother’s Day for restaurants is… https://t.co/mb1dt7K9Hs— Vania (@Vania) 1589425427.0
A fight at Red Lobster ! 😂 Wait for it! I’m sure this is Not what Beyoncé was talkin about 🦞🦐🤼♀️https://t.co/DzoE85WF2b— DanielNewmaη (@DanielNewmaη) 1589391067.0
@DanielNewman that is ridiculous they know it's social distancing and they know that if they want to eat inside a r… https://t.co/qGSGiRaaoq— Rhonda (@Rhonda) 1589391377.0
The demand for Red Lobster's famous cheddar biscuits during the pandemic is real.
@DanielNewman Uh this is why we can’t have nice things. I don’t know about you, but I’ve never had the desire to fi… https://t.co/QsHWRSIr52— Sara 🏳️🌈 (@Sara 🏳️🌈) 1589400457.0
@DanielNewman Kathy hill wanted her damn cheddar biscuits damn it!!!!!— Nixx 🦍💎🙌🏼🚀🖍🚫✂️💩 (@Nixx 🦍💎🙌🏼🚀🖍🚫✂️💩) 1589459622.0
@DanielNewman someone was feeling a little....crabby 🤣— Jack (@Jack) 1589425004.0
So much for keeping a six-foot distance from one another.
@DanielNewman That’s not social distancing.— Paleo Politics (@Paleo Politics) 1589392074.0
Lt. Tony Beam said Springettsbury Township Police responded to a 4:26 p.m. call at the establishment and said Hill had left the premises by the time officers arrived at the scene.
"We talked to the people involved."
The lieutenant cracked the case on why she went ballistic.
"She was upset because her food wasn't ready. She wanted her money refunded."
Beam added that no patrons were allowed inside the restaurant and that employees were delivering orders to the door for pickup.
"That restaurant's closed; you're not allowed in there. My understanding is all food is brought outside of the building."
There are other ways unsatisfied customers can deal with a problem.
@DanielNewman She was assaulted? She was assaulting them the whole time. Who the hell waits 3 hours for food during… https://t.co/fqFS38OHZC— Jesusita (@Jesusita) 1589397423.0
@DanielNewman Takes way less than 3 hours to cook your own food...— Ryan Lammer (@Ryan Lammer) 1589393295.0
This is why we can't have nice things.
@ArmoredGoat @evelynvwoodsen Kathy Hill assaulted an essential worker. When will lawmakers up grade these type of c… https://t.co/bOVjTJMYQu— Here 4 the comments (@Here 4 the comments) 1589338132.0
A restaurant spokesperson issued the following statement in response to the complaints of "long wait times" on Mother's Day and modified procedures set in place to accommodate customers during the pandemic.
"It is always our goal to provide our guests with a great seafood experience, and unfortunately, for some guests, we did not meet that goal on Sunday."
"We are working to better understand what occurred and how we can prevent it occurring in the future."
"That said, we do not tolerate violence for any reason in our restaurants."
According to the York Daily, police later caught up with Hill and spoke to her.
The employee who was slapped was not injured. No word on the state of her glasses.