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seat reclining
Proof of the latest airplane hitch was bestowed, unprompted, to Delta customer and Twitter beefer Pat Cassidy.
The debacle arose from one of the yet unmentioned key failings of an airplane: the reclining seat and folding tray table combination.
Cassidy was set to go, gliding some 30,000 feet in the air and making the most of it. He had his tray table down and MacBook Pro running like a top. All seemed to be going as well as it could in an overcrowded tube at around 700 mph.
Then, out of nowhere, the passenger in front of Cassidy popped their seat back for a little shuteye, immediately destroying the MacBook.
Cassidy took to Twitter for the public customer service-hunting blast.
Twitter responses keyed in on a few various issues from the calamity.
First, there were those who leaped at the opportunity to slam any and all seat recliners on airplanes, some calling for an outright ban on the practice.
Though take a close look at that screenshot in Cassidy's tweet. The laptop is tucked under that big screen-holding bit of plastic on the seat back. Cassidy had his MacBook screen snug in the space where the tray table goes when it's folded away.
@HardFactorPat/Twitter
Snug means tension, and tension means susceptible to cracking.
Many comments to Cassidy's tweet keyed in on this factor. They responded to the discovery by blasting back.
Despite the partial disagreement from the Twitter legions, Cassidy continued with an additional tweet outlining how the airline service staff responded to his issue.
And he was eyes on the prize in the hopes of receiving some compensation from Delta. Cassidy shared a screenshot of Delta's customer service email response, which he clearly found unsatisfactory.
@HardFactorPat/Twitter
7,500 SkyMiles amounts to $75.00. The cheapest MacBrook Pro starts at $1,299.00.
Though, in spite of all these dynamics, some Twitter users just troll and troll and troll.
There were no further updates regarding additional customer service measures taken by Delta. The great seat reclining debate rages on.