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But Wilson took to social media to set the record straight.
The couple, who was on the red carpet for their new movie Asteroid City, were - according to Wilson - having a hard time hearing the staffer over all the noise.
In an Instagram story, Wilson shared a photo of a tabloid story claiming the duo were "remonstrating" with the staffer, complete with a "Raving Private Ryan" headline intro to boot.
Wilson overlayed the photo with text that read:
“This is called I can’t hear you. People are screaming, What did you say? Where are we supposed to go?”
“But that doesn’t sell stories! Nice try.”
“We had a great time! Go see Asteroid City!”
@ritawilson/Instagram
Some on social media appreciated Wilson's explanation and agreed photos can easily be misinterpreted.
Others, however, weren't buying it.
Whatever the real story, though, the moment didn't put a damper on the cast's celebratory night.
Asteroid City - directed by Wes Anderson and starring Hanks, Maya Hawke, Sophia Lillis, Scarlett Johannson, Margot Robbie, Jason Schwartzman... the list goes on - reportedly received a six-minute standing ovation after its showing in Cannes.
The film is set to release next month.