Restaurant Has The Best Response After Customer Is Accidentally Given A Nearly $6,000 Bottle Of Wine
A UK restaurant has admitted to accidentally serving a $6,000 bottle of red wine to a guest.
Hawksmoor Manchester said on Twitter it hoped the customer “enjoyed your evening" after they were given the 2001 bottle of Chateau le Pin Pomerol.
A spokeswoman for the restaurant said the customer ordered a £260 bottle of the Chateau Pichon Longueville Comtesse de Lalande 2001.
“It was a very busy night at the restaurant and a very simple mistake. A member of staff picked up the wrong bottle, mistaking it for another Bordeaux of the same vintage.
“The wine went out and was served to the customer. The customer didn't know and it was only afterwards that one of the managers picked up what had happened."
The restaurant advised the member of staff who made the error to keep their “chin up", adding that “one-off mistakes happen" and “we love you anyway".
They even posted a picture of the bottles, so we can have a better understanding on the situation.
THEY LOOK PRETTY SIMILAR OK?! 😉 https://t.co/JWFW81cbe8— Hawksmoor Manchester (@Hawksmoor Manchester)1558006069.0
The restaurant's message sparked a flurry of amused responses on Twitter, while others praised Hawksmoor for its gentle response to the staff member involved.
@HawksmoorMCR https://t.co/ysAbBVcaYz— Zoe Oughton (@Zoe Oughton)1557995578.0
Sometimes wine needs a little extra to taste better. Clearly Steve has a well-developed palate.
@HawksmoorMCR I don’t know about 4500 quid, but it was nice when we added the lemonade and ice cubes... 😝— Steve H-S (@Steve H-S)1557996103.0
We are all eager to know who this staff member is, because we want him to be our best friend.
@BeccaCryan @HawksmoorMCR I think it makes sense at this point for Hawksmoor to confirm the name and shift pattern… https://t.co/tkztL4oLXC— Bob Halliwell (@Bob Halliwell)1557996265.0
It is nice when employers understand that we all make mistakes.
@HawksmoorMCR As someone who works in hospitality, bless you for being understanding and not flying off the handle at the poor lad/lass.— Laura Kate 🇪🇺 (@Laura Kate 🇪🇺)1557996097.0
Even other employees appreciate their reaction.
@HawksmoorMCR THIS, is why Will, Huw and Hawksmoor, are the nicest people and the best company I have ever worked for.— CHARLOTTE WILDE (@CHARLOTTE WILDE)1558041882.0
We all hope he got a good tip.
@HawksmoorMCR Excellent handing of an unfortunate (or fortunate for that lucky customer) situation. I'm really impr… https://t.co/hGcPbkdpqb— Rera (@Rera)1558000640.0
Others even shared their own mistakes, and how they bonded over them.
@HawksmoorMCR @rocketandsquash Not quite on the same scale but the same thing happened to one of my staff once... b… https://t.co/vI3m5aKcEH— Jack Salter (@Jack Salter)1557995376.0
Some Tweets are just funny.
@HawksmoorMCR https://t.co/u7LlB1Xb7D— Cathal (@Cathal)1558014660.0
The good thing is they have a good sense of humor.
In this case, Laura, quite literally no one. https://t.co/mTk64WbUWE— Hawksmoor Manchester (@Hawksmoor Manchester)1558008079.0
Other businesses understand, and are here to support the Hawksmoor manager.
@HawksmoorMCR If the bar manager needs a free pint to drown their sorrows on Monday after stock count, send them our way 🍺— The Oast House Mcr (@The Oast House Mcr)1557995946.0
Tasting notes for Chateau le Pin Pomerol on wineinvestment.com read:
“A tremendous effort, this 500-case cuvee (one of Bordeaux's original garage operations) is even better in 2001 than it was in 2000.
“Its deep ruby/plum/purple colour is accompanied by an extraordinary perfume of creme de cassis, cherry liqueur, plums, licorice, caramel and sweet toast."