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suitcase
The video—which has been viewed nearly 4 million times—began with an image of Rochefort's suitcase with a damaged corner and missing a wheel.
The text on the screen read:
"Delta destroyed my suitcase. I filed a claim, they agreed to replace it."
The next image shows 10 large boxes stacked in a corner.
"I got a notification that I had received some packages."
Rochefort shared even more photos of boxes in her truck.
The last part of the videos reveals the contents of the boxes: all new pieces of luggage.
"13 Ricardo Beverly Hills bags later…I think they made a mistake."
The TikToker captioned the video:
"Thanks Delta!"
You can watch below.
Viewers of the viral video were stunned, as well.
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
And many suggested the TikToker just keep the extra bags as backup.
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
Several expressed how they had quite the opposite experience with their damaged property.
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
@gisele_rochefort/TikTok
It's great to see Delta come through for the TikToker...and then some (even if it was an accident)!
Hopefully a few of the millions of viewers out there learned they can file a claim for damaged luggage. I mean, they may not end up with 13 suitcases, but at least they can get a replacement!
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