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Starbucks Apologizes For Telling Homeless Man To Leave Despite Customer Having Bought Him A Meal
14 October 2019
Starbucks in the UK is at the center of a negative controversy after a video of a barista trying to throw out a paying customer for being homeless has gone viral.
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<strong>In the video, a homeless customer is approached by a Starbucks barista and a security officer, who ask him to leave.</strong></p><p class="shortcode-media shortcode-media-twitter_embed">
</p><div id="c6609" class="rm-shortcode" data-rm-shortcode-id="KKWNT91571086400"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182780331612626945" data-partner="rebelmouse"><div style="margin:1em 0">After the video goes viral... Starbucks apologises to homeless man after he was told he could not eat or drink outs… https://t.co/XLB2SLT3LO</div> — Ben Claimant (@Ben Claimant)<a href="https://twitter.com/imajsaclaimant/statuses/1182780331612626945">1570831780.0</a></blockquote></div>
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</p><div id="66e74" class="rm-shortcode" data-rm-shortcode-id="WU8FBX1571086400"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182375875502891011" data-partner="rebelmouse"><div style="margin:1em 0">We’ve plenty of coffee ☕️ shops in the UK, so if you’re unhappy with how @StarbucksUK
are treating #homeless peo… https://t.co/2kV7jh4X9A</div> — Nicola James 💚🌹#LabourBrexitPolicy (@Nicola James 💚🌹#LabourBrexitPolicy)<a href="https://twitter.com/NAJ562/statuses/1182375875502891011">1570735350.0</a></blockquote></div>
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<strong>Sajid Kahhllon, another nearby customer, can be heard telling the barista and officer that they shouldn't be asking him to leave while he eats his food.</strong><br>
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</p><div id="6f159" class="rm-shortcode" data-rm-shortcode-id="07C7HW1571086400"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182611500256649218" data-partner="rebelmouse"><div style="margin:1em 0">Seriously. The one holiday season I did at Starbucks almost killed me. Body and Spirit. Flipping elitist. It’s prob… https://t.co/BdSNFyZNmG</div> — perfectly imperfect (@perfectly imperfect)<a href="https://twitter.com/Eudaimoniash/statuses/1182611500256649218">1570791528.0</a></blockquote></div>
<p></p><p><strong>Kahhllon had noticed the homeless man earlier and bought him a sandwich and a slice of cake. </strong></p><p><strong><a href="https://www.independent.co.uk/news/uk/home-news/starbucks-homeless-man-meal-barista-video-southend-essex-apology-a9151801.html?utm_medium=Social&utm_source=Twitter#Echobox=1570793420" rel="noopener noreferrer" target="_blank">He commented</a>:</strong><br></p><blockquote>
<em>"It was painful to see that someone had to search for food like that. I asked him if he was hungry and if he would like me to buy him some food? He replied yes in a very weak voice."</em>
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</p><div id="48143" class="rm-shortcode" data-rm-shortcode-id="WWYAOK1571086400"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182622047630962688" data-partner="rebelmouse"><div style="margin:1em 0">Irrespective of whether he has brought anything or not, he is entitled to enter/browse and even sit in Starbucks li… https://t.co/VgKzyX0Qy0</div> — Manny (@Manny)<a href="https://twitter.com/dasomenu/statuses/1182622047630962688">1570794042.0</a></blockquote></div>
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</p><div id="a156f" class="rm-shortcode" data-rm-shortcode-id="437J1S1571086400"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182390267774676992" data-partner="rebelmouse"><div style="margin:1em 0">@NAJ562 @StarbucksUK Don’t use bigger chains in protest of their tax evasion without which the homeless wouldn’t be… https://t.co/KKck9VBYl9</div> — Mina Hussain (@Mina Hussain)<a href="https://twitter.com/MinaHussain1/statuses/1182390267774676992">1570738782.0</a></blockquote></div>
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<strong>He later stepped in to stop the barista from throwing the homeless man out.</strong><br>
</p><p><div id="c7da91bc-8e44-492f-b7fd-c382c0e55bda"></div></p><blockquote>
<em>"He is eating his food, you can't just ask him to leave. Let him finish the food and then he can leave."</em>
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</p><div id="eb8fa" class="rm-shortcode" data-rm-shortcode-id="N4EYSY1571086401"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182634017155440640" data-partner="rebelmouse"><div style="margin:1em 0">@NewshubNZ No more Starbucks I am homeless too 😡🤝</div> — capt/ jazar - عبدالاله جزار (@capt/ jazar - عبدالاله جزار)<a href="https://twitter.com/capjazar1/statuses/1182634017155440640">1570796896.0</a></blockquote></div>
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</p><div id="d748a" class="rm-shortcode" data-rm-shortcode-id="WMHCG41571086401"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182392133891829761" data-partner="rebelmouse"><div style="margin:1em 0">@NAJ562 @StarbucksUK Starbucks employees ought to realize they're only a sack away from being on the street themselves #Starbucks</div> — Valleyboy79 (@Valleyboy79)<a href="https://twitter.com/GamerValleyboy/statuses/1182392133891829761">1570739227.0</a></blockquote></div>
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After several customers chimed in in support of the homeless man, the barista in the video appears to relent and allow the man to stay. </p><p><strong>But Kahhllon thinks the incident was mishandled.
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<em>"I understand the point of view of Starbucks, but I still feel this type of situation needed to be dealt with more respect and empathy. We are all human and we all get hungry."</em></blockquote><p class="shortcode-media shortcode-media-twitter_embed">
</p><div id="c0ee6" class="rm-shortcode" data-rm-shortcode-id="HWD9O11571086401"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182419914176512001" data-partner="rebelmouse"><div style="margin:1em 0">@NAJ562 @ChristineJameis @StarbucksUK It's mainly big chains that dehumanise their staff into being so callous "mus… https://t.co/idtvqcVvd6</div> — Walkie Woo (@Walkie Woo)<a href="https://twitter.com/WooWalkie/statuses/1182419914176512001">1570745850.0</a></blockquote></div>
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</p><div id="2576d" class="rm-shortcode" data-rm-shortcode-id="N1SHU31571086401"><blockquote class="twitter-tweet twitter-custom-tweet" data-twitter-tweet-id="1182596439572172800" data-partner="rebelmouse"><div style="margin:1em 0">disgusting attitude STARBUCKS !!!! You should be ashamed ! https://t.co/dMNo55sWof</div> — tracy hollinshead (@tracy hollinshead)<a href="https://twitter.com/CHERISHBRIDAL/statuses/1182596439572172800">1570787937.0</a></blockquote></div>
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<strong>Starbucks has responded to the video with <a href="https://www.indy100.com/article/starbucks-homeless-barista-video-kicked-out-reaction-9152331" target="_blank">a statement</a>, which reads, in part:<br>
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<em>"We want every customer to have a positive experience, and we apologise that we did not meet that expectation in this instance. </em><em>The interaction on video is not indicative of the environment we strive to create."</em><span></span>
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<strong>The company is trying to make sure nothing like this happens again.</strong>
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<em>"We are looking into the circumstances surrounding this customer's experience and will take appropriate action to ensure that our stores remain welcoming places for everyone."</em>
</blockquote><p>Kindness can be free. This <strong><em><a href="https://amzn.to/2nPoqSU" rel="noopener noreferrer" target="_blank">shirt</a></em></strong> is available <strong><em><a href="https://amzn.to/2nPoqSU" rel="noopener noreferrer" target="_blank">here</a></em></strong>.</p>
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<p>******<br></p><p>Have you listened to the first season of George Takei's podcast, '<a href="https://anchor.fm/ohmyyypod"><em><strong>Oh Myyy Pod!</strong></em></a>'?</p><p>In season one we explored the racially charged videos that have taken the internet by storm.</p><p><div data-conversation-spotlight=""></div></p><p>We're hard at work on season two so be sure to subscribe <a href="https://anchor.fm/ohmyyypod"><em><strong>here</strong></em></a> so you don't miss it when it goes live.</p><p>Here's one of our favorite episodes from season one. Enjoy!</p><iframe frameborder="0" height="102px" scrolling="no" src="https://anchor.fm/ohmyyypod/embed/episodes/White-Fragility-e5219t/a-alhicc" width="400px">
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