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Top Trump DHS Official Has Everyone Concerned After Turning To Twitter When He Couldn't Access A Coronavirus Outbreak Map
Samuel Corum via Getty Images

When an online service isn't responsive, a cry for customer service assistance on Twitter is a highly effective maneuver. Placing customer experience under a very public microscope like this is a common go to.

However, that approach is not advised if you're the Acting Deputy Secretary for the Department of Homeland Security of the United States.

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