Taking an Uber should be a simple and pleasant experience. For the most part... it is.
When an Uber ride isn't, it's typically a pretty awful experience. Here's one example: I once had to order a car because it was snowing and frigid and I felt a bit too intimately acquainted with death. The man who eventually picked me up claimed he couldn't find me, was belligerent, abrasive, and threatened to dump me on the side on the road. (Because I asked him to stop yelling.)
I survived that ride, though I'm not sure his career did.
Redditor priestofpies reminded us just how much ordering a car can suck when they asked the online community: "Uber passengers of Reddit that have given 1/5 stars on a ride, what happened to make it so bad?"
"Kept talking to me..."Giphy
Kept talking to me non-stop and was asking me sexual questions and kept trying to show me music videos on his phone while driving and drove me to the wrong location and ended up charging me more. Immediately gave him a 1 star.
My Uber was new to the area and attempted to drive down a rail road track. I asked what he was doing and he said "Oh sorry"
"Didn't acknowledge me..."Giphy
Didn't acknowledge me at all, had some song screaming "just s that d" and on loop, and was face-booking while driving.
"He drove me around..."
He drove me around the planet because he missed road signs and somehow got on the highway? I looked up and was horrified. I asked him why we got on the highway and he said because he couldn't turn the other way because there was too much traffic. The trip was 15 minutes but took 1 hour and 2 minutes. It was insane. They tried to charge me for the whole trip too.
"When I got into the car..."
When I got into the car, he immediately yelled in a stern voice, "STATE YOUR ACCOUNT ID." I take Uber almost daily, and I know drivers like to ask for your name, but I was so taken aback by the aggressive yelling.
As soon as I got into the car, I was met with the most awful smell I've ever experienced in my whole life. It was like something died in his car. I had to hold my breath throughout the 20 minute ride.
Then, he drove me to the wrong place. Two times. By the second time, I just decided to walk to my destination because I was so vexed by the smell. Before I got out, after sitting in the car in silence, he yelled, 'RATE 5 STARS." He wouldn't unlock the door until I agreed.
They drove over my foot as I was trying to get my luggage into the car.
I was taking an Uber home from the airport. The ride was perfect and he even insisted on dropping my baggage to the front door. Awesome. He then asked if he could use the restroom really quick and of course I obliged. He wasn't in there for more than three minutes, but when I went to wash my hands after, I found my bathroom destroyed. Shit was all over the toilet seat and just everywhere. I really wish he had just taken more than a minute and pooped like a normal human being but the dude must have had a leaky butt because there was on my walls too. A one star review was the bare minimum I think.
"Not blackout drunk..."
Uber driver was visibly drunk. Not blackout drunk, but it was obvious he was having a hard time staying in his lane. He kept veering over the yellow line, then would jerk the wheel the other way, nearly running us off the road a few times. He also had an open can of bud light in his cupholder. I had him drop me off a few blocks from my actual destination because I didn't wanna die that night, rated him 1 star, and reported him. Not sure if anything came from it.
"She was simultaneously..."Giphy
She was simultaneously driving for Lyft and picked up another passenger completely out of our way. Then proceeded to brag about how she picked up some high school kids earlier and they had their destination set to the liquor store where she bought them liquor.
"One in the front..."
She had 3 kids with her. One in the front, probably 14. A preteen in the back and a toddler, no older than 3 also in the back with no car seat. She was also driving erratically and reeked of weed.
"They just never came."
They just never came. I waited 20 minutes and the car drove around in circles nowhere near my location. I eventually just canceled but it when I did my score dropped. I went from a 5.00 to like a 4.9 or something, so she must have rated me. Then it gave me the option to rate her so I gave her a 1/5. I don't know if it was a glitch or what but now I can never recover my perfect score.
"He refused to acknowledge..."Giphy
He refused to acknowledge my presence and kept asking my husband if he thought it was fine that he (the driver) wanted to take a 2nd wife because he believed men should be happy. My husband was not about that at all and said that if he wanted a second wife, she deserved a second husband and the driver flipped out and told us that men deserve more than women and that she should be fulfilled by taking care of his children. It was incredibly surreal, uncomfortable and demeaning. So yeah, a big complaint was filed with Lyft. EDIT: he specifically said he did not believe in divorce and wanted multiple wives because it was normal in his religion. I'm also the person that ordered and paid for the ride and he actually "shush"ed me several times for chiming in.
I was at the DC Zoo and needed to get the metro and had foolishly decided I didn't need my cane so didn't want to walk back. The driver picked me up and tried to convince me to just get a ride to Union Station instead of the nearest redline when I declined he pulled over and cancelled the ride reporting me as drunk and abusive.
Immediately when I got in the car, I was hit by an incense-y smell that was so strong it gave me an instant headache. She spent the whole ride trying to get me to join her essential oil down line in a well-known oil MLM. I declined politely and then firmly (I thought). We got to my destination and my head was pounding. She stopped and locked the doors. She told me that she wasn't going to let me out until I gave her my email address. I kind of chuckled and unlocked my door and she immediately locked it again. Then she pressed child lock so that when I tried to open the door it didn't budge. I was shocked and scared, and she repeated that I had to give her my email address and handed me a notepad and pen. I made one up and dashed out of there. Immediately reported her.
A coupe of weeks later she somehow found me on Facebook and sent a friend request. Needless to say I blocked her.
"The guy fell asleep..."Giphy
The guy fell asleep at the wheel and rear ended a car in front of us, then tried to flee, then left me at the side of the freeway. At Fruitvale in Oakland.
In the end I got a 500 dollar credit from Uber.
"I was on a work trip..."
I was on a work trip in another city, riding in to my first shift at around 5am. We were having a casual conversation and he asked whether I had a boyfriend (I said yes). As we were pulling into the empty parking lot (no one else was there yet), and I was trying to figure out which of the buildings I was supposed to be in, he asked if I would go get a coffee with him instead. I said no, and told him I thought it was the building straight ahead, but he turned the other way and started circling the parking lot. He said something about no one else being there yet so I should just get coffee with him, and I said no again and asked him to just stop and let me out and I would find my way by foot. He let me out but then pulled into a parking spot and lingered there until sometime after I found my way in.
He decided it was a good time to practice the flute.
My 1-star ride was actually my first Uber ride. Was at a meeting out of town and decide to take an Uber a couple miles down the road to visit an exhibit during the lunch break. I was excited to see what Uber was all about so I watched in the app the whole time as my driver drove away from my location instead of towards it.
He finally called me and asked where I was which was weird because I could clearly see where he was in the app. I told him the building where the meeting was and he was familiar with it so we hung up
He made it to my location shortly after and the ride to the exhibit was pretty uneventful but after he dropped me off I quickly found that the exhibit was closed on Mondays. No biggie, I'll just Uber back to the meeting. Not so easy because the driver forgot to end the trip and I couldn't call a new Uber because it said I was already on a trip.
I had the driver's number so I called him to end the trip but he didn't answer. I left a message and set out to call Uber customer service to see if they could end the trip. Good luck trying to get a real person on the line, so I ended up walking back to the meeting.
Finally got a call back from the driver after I made it back and he explained that he went to lunch after dropping me and left his phone in his car. He ended the ride but didn't report the issue and I was charged $30 for a 2 mile ride bc the meter was running while he ate his lunch.
I started the process of trying to get the ride fees back but can't remember if it was ever resolved.
"Took an Uber..."
Took an Uber from my house to the airport for a work trip, flight was at 10am, picked me up at 730. Got a call from my boss on the way in. Driver screamed at me to hang up because he couldn't hear his podcast on his headphones.
My boss, who heard the insane rant, told the entire team to switch to Lyft or taxis after that.